All reviews are not getting imported

It is recommended to import reviews in batches of 100. If a customer is trying to import more than 500 reviews at once, the import might take the time or might get hung.

Advise the customer to import reviews in batches of 100.

Things to do if the above steps fail

1. Inform the customer that you need to engage the development team for assistance. The development team might need collaborator access to the store and they will get back to the customer over email.  Gracefully end the live chat.

2. Send an email to with the issue description and the chat transcript.

The subject line should be: AliReviews - Import Issue - <shop name>