Ex.
This is by default removed when the customer upgrades to the PLUS plan.
We are however providing the branding removal on the Free plan, complimentary to the customer if they request it via the live chat.
Please note that this complimentary upgrade is only to remove the branding on the free plan. All the other locked features on the free plan would still be locked.
Step 1: Get the 'myshopify' store name on which the GRID feature needs to be enabled.
Step 2: Go to https://zegsu.com/support and log in with the account provided to you.
Step 3: Enter the myshopify store name under the Shop field and click on Pull.
Then click on Plan and select SPECIAL. Then click SAVE to apply changes.
Do not select any other option apart from SPECIAL to remove the 'Powered by' branding.
Step 4: Ask the customer to refresh the page and check if the branding has been removed. You can then provide the review link (https://apps.shopify.com/instagenie?#modal-show=ReviewListingModal) and ask them to share their feedback if they are happy with the support provided.
Things to do if the above steps fail
1. Inform the customer that there seems to be an issue and that you need to engage the development team. Inform them that you will follow up over email once the issue has been resolved. Gracefully end the live chat.
2. Send an email to contact@zegsu.com with the issue description and the chat transcript.
The subject line should be: InstaFeed - Branding Removal - <shop name>