Follow these steps to troubleshoot your Thank you page funnel issue:
1. Check if you are able to preview your funnel. Check this guide on how to preview your upsell funnels.
Does the funnel show? If yes, move on to the next step. If not, read this article.
2. Head over to your store, add the trigger product to your cart and complete a test purchase.
If you see the funnel on the Thank You Page, it's all working as expected. If not, move on to the next step.
3. Check if you have installed any other Upsell Apps before installing Zappy. If yes, this can create an issue and our upsell code might be blocked by those apps. You have two options in this case:
Option 1 (Preferred)
Remove any other app or code to use our Thank you page funnels. At times, other apps will leave dead code in your theme.liquid file.
Keep other upsell apps as it is.
Use Zappy as a post-purchase upsell app (thank you pages).
Use Zappy as a cart upsell app (cart pages).
4. Have you removed the other apps and code but the Thank you page funnel won't show? Please send us an email at email@example.com and we will assist you right away.